Refund policy

We accept returns within 14 days of delivery. To request a return, please contact us within 14 days of receiving your order at support@princeandcrew.com.

Return eligibility

To be eligible for a return, items must be:

• Unworn, unwashed, and unused
• In their original condition
• Returned with original tags attached
• In their original packaging, when applicable
• Accompanied by proof of purchase

Items that are worn, washed, damaged, altered, or missing tags may not be accepted.

How to start a return

Contact us at support@princeandcrew.com before sending anything back. Include your order number and the item or items you would like to return.

If your return is approved, we’ll provide instructions for sending it back. Please do not send items to us without first receiving return approval.

Returns should be sent to:

Prince & Crew L.L.C.
P.O. Box 23735
Lexington, KY 40523
United States

Return shipping

For returns due to fit, preference, or change of mind, the customer is responsible for return shipping. We may provide a return shipping label, and if a label is provided, its cost may be deducted from the refund. We’ll confirm the return-shipping details when the return is approved.

We cover return shipping when an item is defective, damaged, or incorrect.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect. Include your order number and photos of the issue so we can review it and make it right.

Non-returnable items

We do not accept returns for:

• Sale items
• Gift cards
• Items that have been worn, washed, used, damaged, or altered
• Items without their original tags, when tags were included

Exchanges

We do not process direct exchanges. The fastest option is to return the original item and place a new order for the replacement item once your return has been approved.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within 15 business days after approval, please contact us at support@princeandcrew.com.

European Union customers

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of delivery, for any reason and without providing a justification, subject to applicable law.

To request a return or exercise this right, contact us at support@princeandcrew.com. Items should be returned in the same condition in which they were received, with tags attached and proof of purchase. 

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